Frequently Asked Questions from Our Clients (FAQ)

1. What kind of jewelry do we sell?

We offer a wide variety of jewelry for all tastes and occasions. From rings, bracelets, and necklaces to earrings and jewelry sets. We specialize in elegant and modern designs.

2. Are the products suitable for sensitive skin?

Yes, we ensure our products are of the highest quality, and many of our items are designed to be suitable for sensitive skin. However, we always recommend that people with allergies or sensitivities to certain metals check the product details before purchasing.

3. How can I care for my jewelry?

To ensure your jewelry lasts a long time, it is recommended to follow these care instructions:

  • Avoid contact with chemicals (perfume, creams, etc.).
  • Store them in a cool, dry place.
  • Clean jewelry with a soft cloth to prevent scratches.

4. Do you ship internationally?

No, for now we only ship to Spain, specifically the Iberian Peninsula, excluding the Balearic and Canary Islands. For more information, please visit our Shipping and Returns section.

5. How long does shipping take?

Shipping time depends on your location and the shipping type selected. Standard shipping typically takes 5 to 10 business days, while express shipping can take 2 to 4 business days. All orders are processed within 24 to 48 hours.

6. Can I exchange or return a product?

Yes, we accept exchanges or returns within 14 days of purchase, as long as the product is in its original condition, unused, and with its packaging intact. See our return policy for more details.

7. How can I place an order?

To place an order, simply select the product you like, add it to your cart, and follow the payment instructions. We accept various payment methods, including cash on delivery, credit/debit cards, PayPal, and others.

8. Do you offer gift wrapping?

Yes! We offer gift wrapping for all our products. If you'd like your purchase wrapped, simply select the gift bag at checkout.

9. Do you offer any discounts or special promotions?

Yes! Sign up for our newsletter to receive updates on our exclusive offers, discounts, and special promotions. We also have regular sales, so stay tuned to our social media channels.

10. Can I track the status of my order?

Yes, we'll send you a tracking number via email as soon as your order ships. You can use this number to track your order in real time.

11. How can I contact you?

You can contact us through:

  • Email: infinitafemme@gmail.com
  • Telephone: +34 674829042 or +34 697 20 38 31
  • Contact form: Available in our Contact section.

We are available to help you with any questions or concerns.